Privacy policy

Return policy:

Most products sold by Gizmodo Cellular can be returned or exchanged within 30 days from the date of your in-store purchase, or 30 days from the date your online order is delivered.

All products must be returned in their original packaging. The product must be in like-new condition (i.e., no signs of use), and some products can only be returned or exchanged if the packaging is unopened. Read the complete policy details below for full details.

To process a return or exchange, you will need to provide the following:

• The original receipt (invoice) from your purchase .
• The original method of payment. Payment card purchases will be refunded to the original payment card.
• Original packaging and all items originally included by the manufacturer or by Best Buy (including manuals, accessories, gifts with purchase, bonus items, and any other included items)
• Your name, address, phone number, and signature. Valid government-issued photo ID may be requested to confirm this information.

 

Product condition requirements

Most items can be returned or exchanged even if the box or packaging has been opened, except for non-returnable items and certain items that must be unopened.

If the box or packaging is opened, the product must be in like-new condition, with no signs of use. Additional conditions apply to the following items:

• Cell phones, smartphones, wireless devices, computers (laptop and desktop), tablets, iPads, and eReaders must have all security settings disabled.

Disabling security settings on certain devices

Before returning cell phones, smartphones, wireless devices, mobile hotspots, wearables, computers (laptop and desktop), tablets, iPads, and eReaders, you will need to turn off the security settings.

How to disable security settings

• iOS products: If you're returning a Mac, visit the Activation Lock for Mac Apple support page. For other Apple cellular or wireless devices, visit the Activation Lock for iPhone, iPad, and iPod touch Apple support page.
• Android products: You will need to turn off the FRP (Factory Reset Protection) feature before returning the device. Get the steps and details by visiting the How to disable FRP page.
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Restocking fees on certain opened items

There are no restocking fees when returning unopened items, or when returning most items that have been opened. However, a restocking fee of up to 15% of the purchase price can apply to any brand-new device sold which has been opened or used.

Shipping and handling charges are non-refundable unless a returned item is determined to be defective